Welcome back.
Everything you need to get the most out of your membership, in one place.
Quick links.
The things members reach for most.
Schedule an appointment
Book a visit, follow-up, or check-in.
Open →Request a refill
Send a refill request through the portal.
Open →Text or call your provider
A direct line to the practice. Non-urgent questions get a response on the next business day.
Call →Update billing or payment
Change the card on file, view statements, manage your account.
Open →How to reach us.
Different channels for different situations.
For things that can wait
Text or call. Refills, lab questions, "should I be worried about this," anything that can hold until tomorrow. We respond the next business day, often sooner.
(480) 571-5934 →For something today
Call us. Same-day or next-day appointments are the norm when you're sick. If you're hurt or worried about something time-sensitive, the phone is the right channel.
(480) 571-5934 →For an emergency
Call 911 or go to the nearest ER. Prime Direct Health is primary care, and we are not equipped for emergencies. Once you're stable, let us know and we'll coordinate the follow-up.
After hours, weekends, and travel.
After hours
Members have an urgent line that reaches the provider on call. We consult, triage what's going on, and route you to urgent care or an ER if that's where the situation needs to go. Non-urgent messages get a response the next business day.
Weekends
The office is closed Saturday and Sunday. The same triage line is available. For situations that genuinely cannot wait, urgent care or an ER may still be the right call after we talk.
Traveling
Telehealth visits work anywhere. If something serious comes up, we can usually triage by phone and decide whether you need urgent care locally or whether it can wait until you're home.
Keep health details on a secure channel.
Don't send health information through public email or the website contact form. Those channels aren't secure for protected health information.
For anything tied to your care, symptoms, lab results, prescriptions, appointment specifics, text or call us directly, or use the portal.
If you ever get an email or text claiming to be from us and asking for your password or payment information, it isn't us. We won't ask for that over public channels.
Make the most of your membership.
A few things members forget they already have.
- Your annual physical and lab review. If it's been a while, schedule one.
- Telehealth visits when an in-person visit is not necessary. Saves a drive.
- That thing you've been wondering about. The mole. The sleep issue. The question you keep meaning to ask. Bring it up.
- Mental health support. Anxiety, low mood, or something you haven't named yet gets treated here, no different from anything else. For more complex needs we coordinate referrals to psychiatry and stay involved.
- Direct text and phone access to the practice. We answer.
Helpful pages.
Things that come up for members and the people in their lives.
If you are on Medicare
How Prime Direct Health and Medicare interact. The opt-out, what happens where, and what to know before you decide.
Read more →Pairing with insurance
HSA, HDHP, employer plan, healthshare. How members combine Prime Direct Health with the rest of their coverage.
Read more →Care for the whole family
Adding household members, family pricing, and what care for kids looks like at Prime Direct Health.
Read more →Know someone who'd benefit?
The best compliment a patient can pay us is sending someone they care about. If someone in your life has been frustrated with their healthcare, send them our way. They can book a free meet and greet and decide for themselves.
Your practice, a tap away.
Messaging, refills, and billing all live in the member portal. Anything about your care goes by text or phone.
Gilbert, AZ 85296